WHAT TO EXPECT
Your Experience Matters
We believe the automobile maintenance process should be safe, straightforward, transparent, collaborative, informative, efficient, and enjoyable. Prior to service, we aim to provide and explain to our clients everything they need to know about their service and our process. We will cover what is critical, recommended, and unneeded for your service so you will be able to make a proper assessment of our estimates.
Throughout your service, we aim to keep up with timely communication, informing you about your vehicle’s progress, if there are any changes that need to be made, and if there are missing parts and delays.
Service Pillars in Vehicle Partnership Mission
Maintain
Regular Preventative Maintenance
Monitor
Assess & Track to Maximize life of wear parts & mechanical systems
Repair & Replace
Prior to failure
Emergency Service
Immediate Service & Diagnosis if/when needed
TESTIMONIALS
Don’t just take our word for it, check out what our past clients have to say
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I went in because my mom’s car didn’t start and we had to replace the battery. They were able to fit me into their schedule without having previously made an appointment. I left my car with them and figured it would take a couple of hours since I was a walk-in, but they got it… READ MORE
Kaycie I.
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I always have a great experience at Brookwood! I love the appointment reminder system, the check in process is way and fast. Matt at the front desk is knowledgeable and he went above and beyond to help get the musty smell out of my van while also doing an oil change and air filter replacement.… READ MORE
Jacquie W.
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I take my 2 door Jeep Wrangler here because some places don’t have the right lifts. They are very smart, qualified and make it easy. Highly recommend for everyone especially if you are picky with who you let touch your car…. READ MORE
Julia H.
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Had to have some repairs done on my car and this is the best place I have experienced ! Matt kept in touch with me every step of the way. My car was ready as promised and since we bought it there the added discount for parts and labor was very nice too ! I… READ MORE
Thomas / Iris N.
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Matt does a great job overall. The car was done 30 min earlier than estimated. Price was very reasonable and Veteran’s discount is built in to our profile for an additional plus. READ MORE
Sandra K.
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I love that I can come to Brookwood for an oil change (for less than Jiffy Lube) , fill up my propane tank (for .50 cheaper than Arco) AND grab dinner from Zesti Carts. It’s a win win for me! READ MORE
Cindy R.
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Once again, Brookwood Service Center came to the rescue for my 2003 Chevy Suburban. My Transmission failed and needed to be replaced. Brookwood Found me a replacement, got it ordered and installed. Found several bad sensors in the process and replaced those as well. My truck now runs great. READ MORE
Robin R.
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Fast, accurate value auto repair. I had my check engine light come on. Brookwood was able to get me in the next day! They troubleshot the issue, called me to discuss the findings and we agreed to what needed done. They were done several hours before they stated that they would complete the required work.… READ MORE
Harry H.
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Matt is an excellent service person.. he arranged a time of my convenience and informed me of what needed to be done and price.. I really appreciate that.. Matt make sure I was informed of labor and price for parts.. he accommodated my time for service and explained everything that needed to be done.. I… READ MORE
Elizabeth L.
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Matt and Nate helped me with getting the correct parts and as fast as they could. READ MORE
Aiden Scott B.